Privacy Policy
effective from: 13th Apr, 2025
Introductions:
Our privacy policy has briefly explained how “WE” handle your personal data and what corresponding rights you have while using our SERVICES. ISWAP is focused and committed to protecting the privacy of its users. By this statement, we speak of the personal data that we collect on or through various means of communication, including but not limited to Our Website (iSwap.com.pk), WhatsApp, and Calls through registered numbers mentioned on our website. We aim to protect your privacy and personal data and strictly enforce all security measures.
This privacy statement will inform you how we handle your personal data, your privacy rights, and how the law protects you. Any changes, amendments, or provisions to this policy statement will be reflected and appear here and will be effective when posted.
Your use of this website following the posting of any amendment, modification, or change shall constitute your acceptance. Please read this privacy statement carefully before using our Services. This privacy policy focuses on how users interact with and use our services with any scope of approach or access to it.
What personal data we collect and process ?
In order to provide you with services, we may collect, store, and process your personal information, including but not limited to name, Email Address, Mobile Number, city, address, or any other information you provide while booking a service through our website, mobile call, telephone call, or email address.
Further, we collect non-personally identifiable information about you in several ways, including tracking your activities through your IP address and mobile device ID. We do not collect any personally identifiable information about you unless you voluntarily submit such information to us, including, but not limited to, filling out a survey or registration form.
Information that may be requested includes your name, email address, mobile number, city, and address. If you choose to provide us with personal information, you are consenting to the transfer and storage of that information in our database while submitting surveys, registration forms, contact forms, etc.
Non-personal Data:
Usage Information: We collect data on how you interact with our platform, including the types of content you view or engage with, features you use, searches and results, browsing activity, actions taken, and the time, frequency, and duration of your activities.
Device Information: When you access our platform, we may collect details about the device you are using, such as its type, operating system, IP address, and network connection. With your permission, we may also gather real-time location data. Other collected details may include browsing activity, metadata, device identifiers, and information about previously visited URLs and search history related to our platform.
How we use information:
We at iSwap use the information collected with the consent of users to enhance the quality of service, protection of our platform, its integrity and ease of operations, which includes but are not limited to;
- Reaching the users to confirm the details of their bookings created on our platform.
- Calling and verifying the details submitted through submissions on our website.
- Addressing the concerns, queries and disputes raised during our services’ operations.
- Informing you about changes in any term and condition of this Privacy Policy or Terms & Conditions of iSwap.
- Educating the users about the process and procedures of our services.
- Collecting the electronic devices and delivering them after successful service.
- Educating users about our new services and current services and operations changes.
- Informing you about our offers, promotions and other service-related queries on our platform.
- Using your information to meet our responsibilities and enforce our rights under any agreements between you and us. This includes ensuring compliance, addressing breaches, and safeguarding our legal interests.
- Using your information, alone or in collaboration with third parties, to deliver advertisements relevant to your interests and preferences.
- Or any other purpose with your consent.
Information to Law Enforcement and regulatory authorities:
Information may be disclosed to law enforcement authorities, regulators, and other governmental entities when required by law, regulation, or legal process. Such disclosures may be necessary to comply with legal obligations, respond to subpoenas, court orders, or official investigations, or protect individuals’ or organizations’ rights, safety, and security.
Any disclosure will be made by applicable laws and policies, ensuring that only the necessary and relevant information is shared while safeguarding confidentiality and privacy to the extent permitted.
In addition to this, we reserve the right to use your information in the event of any illegal activity, which includes but is not limited to the use of false information to represent yourself while using any service of iSwap (SMC Private) Limited or presenting the devices which are; Stolen or Lost Devices, Counterfeit or Cloned Phones, IMEI-Tampered Devices, Smuggled or Unregistered Phones, Malware-Embedded Phones, Network-Locked or Unauthorized Carrier-Unlocked Phones, Modified or Jailbroken/Rooted Phones.
Cookies:
Our website uses cookies to enhance user experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences, improve website functionality, and provide relevant advertisements. By continuing to use our website, you consent to using cookies by our privacy policy. You can manage or turn off cookies through your browser settings, but please note that some website features may not function correctly without them.
We may partner with a third-party advertising server to display advertisements on our website. These ads might utilize cookies to enhance ad relevance and user experience. The advertising provider may collect cookies linked to these external banner ads; however, we do not have direct control over or access to the data gathered by these third-party entities. To better understand how your information is managed, we recommend reviewing the privacy policies of these advertising partners.
Withdraw consent:
You can choose to stop receiving communications from us and our partners by:
- Clicking the ‘unsubscribe’ link in any email you receive from us.
Change in terms of privacy policy:
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or industry standards. Any updates will be posted on this page, and significant changes may be communicated through email or other appropriate channels. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after any modifications constitutes your acceptance of the updated policy.
Contacting Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you can contact us through the following methods:
Email: infor@iswap.com.pk
Phone: +92 (53) 2197304
Address: Shop 26, Nazir Akram Plaza, near Gulzar e Madina Road, Gujrat, 50700, Punjab, Pakistan.
We are committed to addressing your inquiries promptly and ensuring your privacy concerns are handled appropriately.
